Last updated: July 2026
PackChem Industries E.A (“PackChem”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you visit or buy from packchemindustries.com, how we use and protect it, and the rights you have over your information. By using our website, you agree to the practices described here.
Who we are
PackChem Industries E.A is a supplier of cosmetic ingredients and raw materials based in Nairobi, Kenya. If you have any questions about this policy or your personal information, you can reach us at sales@packchemindustries.com or +254 791 257 201.
Information we collect
We collect information in the following ways:
- Information you give us: When you place an order, create an account, or contact us, we may collect your name, email address, phone number, delivery address, order details, and anything you include in messages to us.
- Payment information: When you make a payment, it is processed securely, and we do not collect or store your full payment details on our website.
- Information we collect automatically: Like most websites, we automatically collect certain technical information when you browse — including your IP address, browser type, device information, pages viewed, and the date and time of your visit — using cookies and similar technologies (see “Cookies” below).
How we use your information
We use your information to: process and deliver your orders; confirm delivery arrangements and payment (including by phone, WhatsApp, or email); respond to your enquiries and provide customer support; manage your account; send order updates and, where you have agreed, occasional offers or product information; improve our website, products, and service; detect and prevent fraud; and comply with our legal obligations.
Our lawful basis for processing
We process your personal data in line with Kenya’s Data Protection Act, 2019. Depending on the situation, we rely on one or more of the following: performing our contract with you (for example, to fulfil an order); your consent (for example, for marketing messages, which you can withdraw at any time); our legitimate business interests (for example, to improve our service and prevent fraud); and compliance with a legal obligation.
How we share your information
We do not sell your personal information. We share it only with trusted parties who help us run our business, and only as far as necessary:
- Delivery partners — riders, couriers, or bus/parcel services we use to deliver your order, who receive the details needed to reach you.
- Legal and regulatory bodies — where we are required to disclose information by law, or to protect our rights, property, or safety.
Any third party we share data with is expected to keep it secure and use it only for the purpose we provide it.
Cookies
Our website uses cookies — small files stored on your device — to make the site work and to understand how it is used. These include essential cookies (needed for the cart, checkout, and account to function) and analytics cookies (which help us see how visitors use the site so we can improve it). You can control or delete cookies through your browser settings, though disabling essential cookies may affect how the site works.
How long we keep your information
We keep your personal information only for as long as necessary for the purposes described in this policy — for example, to fulfil your order, provide support, and meet our legal, accounting, and tax obligations. When information is no longer needed, we securely delete or anonymise it.
How we protect your information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access, including secure (HTTPS) connections and restricting access to personal data.
Your rights
Under the Data Protection Act, 2019, you have the right to: be informed about how your data is used; access the personal data we hold about you; ask us to correct inaccurate or incomplete data; ask us to delete your data in certain circumstances; object to or restrict certain processing; and withdraw consent where we rely on it.
Third-party websites
Our website may contain links to other websites. This policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.
Children
Our website and products are intended for adults and for professional or business use. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please check back periodically to stay informed.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
PackChem Industries E.A
El-Roi Plaza, Room B, 2nd Floor, Tom Mboya Street, Nairobi, Kenya
Email: sales@packchemindustries.com
Phone / WhatsApp: +254 791 257 201